Verify your identity for Cash (EU)
Completing identity verification (KYC) for Cash lets you add funds through Stripe in the EU member states.
Link handles identity verification for Cash. First, you’ll connect Phantom with Link. Then, you’ll provide the information needed to verify your identity.
Start verification #
You can start verification when adding Cash or from your profile:
- When adding Cash: Tap + in the lower right, then tap Add Cash. Enter an amount, and continue with Stripe selected under Delivery. Phantom will prompt you to verify your identity when needed.
- From your profile: On Home, tap your profile avatar in the upper left, then go to Profile > Manage > Verify my profile.
Connect Phantom with Link #
- On the Login to Stripe Link screen, enter your email address and tap Continue. If you don’t have a Link account, one will be created for you.
- Enter your phone number.
- On Where do you live?, confirm your country of residence.
- On Confirm it’s you, enter the code sent to your phone.
- On Connect Phantom with Link, review the permissions and tap Allow.
Once connected, you’ll continue to identity verification.
Provide your verification information #
On Verify your identity, review the information and terms, then tap Agree & Continue. Follow the prompts to provide the requested details.
Cash uses progressive verification. You may only need to provide basic information for your first deposit. As you continue adding funds through Stripe, you may be asked for more details.
Requirements vary by country and account. You’ll need to provide all information requested for your deposit before you can complete it.
| Information | Examples |
|---|---|
| Contact details | Email address and phone number |
| Personal details | Legal name, date of birth, address, nationality, and birth city or country |
| Government information | A national identifier, where required |
| Identity document | A government-issued ID, such as a passport, national ID, or driver’s license |
| Verification check | A selfie or liveness check, if requested |
| Required attestations | Link or regulatory attestations shown during verification |
Check whether you’re verified #
- Tap your profile avatar in the upper left.
- Go to Profile > Manage.
- Check the bottom of the screen.
If you see Show verified status instead of Verify my profile, your identity verification is complete.
If verification fails #
Link may be unable to verify your identity. Phantom cannot review, approve, or override the result.
See Why did my Cash identity verification fail?
Update or delete your verification information #
Changes to your Link account, including your email address or phone number, may affect your access to some Cash features. If you have trouble after making a change, contact Phantom Support.
Update your email address #
To change the email address used for identity verification in Cash, contact Phantom Support.
Update your phone number #
To change the phone number used for identity verification in Cash, delete your existing Link account and restart verification with the new number.
- Open app.link.com/settings.
- Enter the email address you used for verification in Cash.
- Delete your Link account.
- Restart identity verification in Phantom and enter the new number.
Update your mailing address #
To change the mailing address used for identity verification in Cash, delete your existing Link account and restart verification with the new mailing address.
- Open app.link.com/settings.
- Enter the email address you used for verification in Cash.
- Delete your Link account.
- Restart identity verification in Phantom and enter the new mailing address.
Delete your identity documents #
- Open Delete information saved with Link.
- Click the link in the Delete identity documents section.
- Enter the email address you used for verification in Cash.
- Link will send you an email.
- Click the link in the email to confirm deletion.
Delete your Link account #
- Open app.link.com/settings.
- Enter the email address you used for verification in Cash.
- Follow the prompts.
Funding limits #
Stripe funding limits may change based on your payment method, verification status, account history, location, and Stripe’s risk assessment.
As you continue using Stripe, you may be asked for more information. Completing additional verification may affect your funding limit.
Check the limit shown in Phantom when you make a deposit. This is the most accurate limit for that deposit. Other limits may apply based on your account and payment method.
For more details, see Add funds to your Cash account.
FAQ #
Is identity verification required to use Cash? #
Identity verification is optional for most Cash features. It is required for Stripe funding, bank deposits and withdrawals, and the Phantom debit card.
Who handles identity verification for Cash? #
Identity verification for Cash is handled by Link, our identity verification partner. Phantom receives your verification status and does not store your identity documents or personal information other than your email.
How does Phantom use my KYC information? #
When you complete identity verification (KYC), your verification status is linked to a unique identifier associated with your Phantom profile. You can choose to display a purple checkmark on your profile by turning on Show verified status under Profile > Manage.
Can I have more than one Cash account with the same identity information? #
Yes. You can have multiple Cash accounts under different Phantom profiles and complete verification for each using the same identity information, including email and phone number.
Having multiple Cash accounts may cause unexpected issues. If you run into problems, contact Phantom Support.
Can I delete my identity information? #
Yes. You can request Link to delete your identity documents, payment method, or your entire Link account. See Delete information saved with Link for details.