Completing identity verification (KYC) for Cash lets you deposit Cash via Stripe, use direct bank deposits and withdrawals, and get a Phantom debit card. These features are available in the US only, except NY.

When you complete verification, your status is linked to a unique identifier associated with your Phantom profile. We receive your verification status, but do not store any of your personal information except your email.

Identity verification is handled by Link (part of Stripe).

Start verification #

You can start verification from the following places in the Phantom mobile app:

• On the Home tab, tap your profile avatar in the upper left to open the sidebar, then go to Profile > Manage Profile, and then tap Verify my profile at the bottom.
• On the Home tab, tap Cash, then tap Start next to Verify your identity.

• If the Cash section is not visible on the Home tab, then tap the + button in the lower right, then tap Add Cash. Enter an amount and make sure that Stripe is selected under Delivery. Then tap Confirm.

You'll see a Login to Stripe Link screen. Take these steps:

1. Enter your email to sign up or sign in for a Link account.
2. Enter your US phone number and verify it.
3. Provide the information requested.

Verification levels #

Cash uses progressive verification. You can start with basic information and provide more details over time as requested. Each level builds on the one before it. Higher verification levels may allow for higher funding limits.

Note: An Individual Taxpayer Identification Number (ITIN) is not accepted. A Social Security number is required.

Funding limits #

When you add money with Stripe, your funding limit is dynamic and may vary based on your payment method, verification level, account history, location, and Stripe's risk assessment.

As you continue to use Stripe, you may be asked for more information, such as your SSN or a government-issued ID. Completing additional verification may affect your funding limit.

The most accurate limit is the one shown in Phantom when you make a deposit.

For how funding limits work when adding money with Stripe, see Add money to Phantom.

Other limits may also apply depending on your account and payment method.

If verification fails #

In some cases, Link may not be able to verify your identity. If that happens, Phantom cannot review, approve, or override the result.

If you are still able to retry verification in the app, make sure the information you enter exactly matches your official records.

Update or delete your verification information #

Making changes to your Link account (such as your email or phone number) may affect your ability to access some Cash features. If you run into issues after making changes, contact Phantom Support.

Update the email address used for verification #

To change the email address used for Link identity verification in Cash, contact Phantom Support.

Update the phone number used for verification #

To change the phone number used for identity verification in Cash, delete your existing Link account and restart verification with the new number.

1. Open app.link.com/settings.
2. Enter the email address you used for verification in Cash.
3. Delete your Link account.
4. Restart identity verification in Phantom and enter the new number.

Update the mailing address used for verification #

To change the mailing address used for identity verification in Cash, delete your existing Link account and restart verification with the new mailing address.

1. Open app.link.com/settings.
2. Enter the email address you used for verification in Cash.
3. Delete your Link account.
4. Restart identity verification in Phantom and enter the new mailing address.

Delete your identity documents #

1. Open Delete information saved with Link.
2. Click the link in the Delete identity documents section.
3. Enter the email address you used for verification in Cash.
4. Link will send you an email.
5. Click the link in the email to confirm deletion.

Delete your Link account #

1. Open app.link.com/settings.
2. Enter the email address you used for verification in Cash.
3. Follow the prompts.

FAQ #

Is identity verification required to use Cash? #

Identity verification (KYC) is optional for most Cash features. You can swap tokens in and out of your Cash account, send funds to Phantom users and Solana wallets, and withdraw to your Phantom wallet, all without KYC. To access bank deposits, withdrawals, and the Phantom debit card, KYC is required. It's available only in the US (except NY).

What do I need to verify my identity? #

Identity verification (KYC) is available in the US only (except NY). Phantom uses progressive verification with three levels. You start with basic information (name, email, address) and can provide more over time (Social Security number, government-issued ID) to unlock higher funding limits. An Individual Taxpayer Identification Number (ITIN) is not accepted.

Who handles identity verification for Cash? #

Identity verification for Cash is handled by Link, our identity verification partner. Phantom receives your verification status, not your identity documents. We do not store any personal information except your email.

How does Phantom use my KYC information? #

When you complete identity verification (KYC), your verification status is linked to a unique identifier associated with your Phantom profile.

Can I have more than one Cash account with the same identity information? #

Yes. You can have multiple Cash accounts under different Phantom profiles, and you can onboard each one using the same identity information, including email and phone number. However, having multiple Cash accounts may cause unexpected issues. If you run into problems, contact Phantom Support.

Can I delete my identity information? #

Yes. You can request Link to delete your identity documents, payment method, or your entire Link account. See Delete information saved with Link for details.