If you sent tokens from Phantom to an exchange, such as Coinbase or Binance, and they haven’t arrived in your exchange account, follow the steps in this article.
Deposits can be delayed or fail to appear if the exchange doesn’t support the token or network, the deposit address is incorrect, or required deposit information is missing.
Note: This article is for tokens sent from Phantom to an exchange. If you deposited tokens from an exchange to Phantom and they have not arrived, see Sent tokens to Phantom and they haven't arrived.
Step 1: Confirm the exchange supports your deposit
Check the exchange to confirm all of the following:
- The exchange supports both the token and the network you used. If you sent CASH, see Using CASH token on exchanges.
- You used the correct deposit address from the exchange.
If the exchange does not support the token or network you used, or if required deposit details were missing, recovery may not be possible.
Step 2: Check the transaction status
Use Phantom and a blockchain explorer to confirm whether the transfer was completed.
- In Phantom, go to your transaction history and select the transaction.
- Confirm whether the transaction is successful, pending, or failed.
- Open the transaction in a blockchain explorer and verify the destination address, token, network, amount, and transaction ID.
If the transaction failed, the tokens did not successfully leave your wallet. If the transaction is pending, wait for the network or exchange to finish processing it.
If the transaction was successful, the tokens left your wallet. If the destination details were correct, the exchange is responsible for investigating the deposit.
Exchanges may take additional time to credit deposits after the blockchain transaction is complete.
Step 3: Contact the exchange
Contact the exchange's support team and include the following details:
- Transaction ID or signature
- Your wallet address
- Exchange deposit address
- Token and network used for the transfer
Only the exchange can investigate or manually credit missing deposits. Phantom cannot access, reverse, or credit exchange deposits.
Common issues
Unsupported token or network
Exchanges may support the same token on one network but not another. If you sent a token on an unsupported network, only the exchange can determine whether recovery is possible.
Tokens sent to a contract address
Contract addresses are not user wallets and typically cannot send tokens back.
To check, look up the destination address in a blockchain explorer. If the address is a contract, contact the exchange. Recovery is not guaranteed.
Always verify that you are sending to a wallet or exchange deposit address, not a token contract address.