If a token or collectible (NFTs) you expected to receive isn't showing in Phantom, start by confirming the receiving address, network, and transaction status.

Confirm the receiving address and network you used #

Assets sent to the wrong address or on an unsupported network may not appear in Phantom.

1. Get your receive address: on mobile, tap the + button in the lower right, then tap Receive. On the extension, click Receive on the Home tab.
2. Select the network where you're expecting the transfer.
3. Confirm this is the exact address the tokens were sent to.

If the address doesn’t match, the transfer was sent to a different address, and Phantom won't be able to help you recover the assets.

If the network doesn’t match and the transfer was sent on an unsupported EVM network, see Recover crypto sent to an unsupported network.

Check the transaction on a blockchain explorer #

If the address and network are correct, check whether the transfer reached your wallet.

1. Open the blockchain explorer for the network you used. See Blockchain explorers by network.
2. Search for your wallet address or, if available, the transaction ID.

For collectibles, you can also verify ownership on marketplaces such as OpenSea or Magic Eden.

The transaction status can help you decide what to do next:

• "Pending:" The transfer is still processing. Wait for it to confirm.
• "Successful:" The transfer reached your wallet. If it still isn’t showing in Phantom, continue to the next section.
• "Failed:" The transfer didn’t complete. Contact the sender or exchange.

If you don’t see the transaction on the blockchain explorer, continue to Contact the sender or exchange.

Check your hidden list #

If the transaction completed successfully but the token or collectible isn’t visible in Phantom, check whether it’s hidden.

See Manage hidden tokens and collectibles in Phantom.

• If it’s in your hidden list, unhide it.
• If it isn’t in your hidden list, Phantom may have filtered it. It remains in your wallet onchain, but it isn’t available to view or interact with in Phantom.

You can still access it by opening the same wallet in another compatible wallet app using the Secret Recovery Phrase or private key from your wallet. See View your recovery phrase or private keys in Phantom.

Contact the sender or exchange #

If the blockchain explorer shows no incoming transaction for your Phantom address, the transfer may not have been initiated or may have been sent using different details.

• If the asset was sent from an exchange, check your withdrawal history. If the withdrawal shows as complete but nothing appears on the blockchain, contact the exchange's support team.
• If the asset was sent from another wallet, ask the sender to confirm the transaction ID, receiving address, and network.