This article explains what to do if you forgot or lost your Secret Recovery Phrase.
Your recovery phrase (12 words) is the only way to restore a wallet that wasn’t created using Apple or Google login. A public wallet address can’t be used to restore access.
Your options depend on whether you're still logged in to Phantom.
If you're logged out of Phantom
If you're logged out of Phantom on all devices and don’t remember your recovery phrase, the wallet can’t be recovered.
Phantom does not store recovery phrases. There is no way to retrieve one after access to the wallet is lost.
If you're still logged in to Phantom
Warning: Don't share your Secret Recovery Phrase or private key with anyone. If someone has access to either, they will have full control of your wallet. Phantom Support will never ask for your recovery phrase or private key.
Export your recovery phrase while you still have access:
- Go to Settings → Security and Privacy → Show Recovery Phrase.
- Follow the prompts and copy your Secret Recovery Phrase.
- Store it in a secure, offline location.
After exporting, confirm that your recovery phrase is written down correctly and stored somewhere only you can access.
If you believe you lost or forgot a private key for a specific account and not your recovery phrase, see What to do if you lost or forgot your private key.