This article describes common issues related to accessing your Cash account in Phantom on mobile.

I can't see my Cash account after restoring my wallet #

Your Cash account is tied to the Phantom profile and credential used when the Cash account was created, such as your Google or Apple account or a recovery phrase. If you manually added more sign-in methods to your Phantom profile, then any of those credentials can also restore your Cash account.

Restore your wallet with one of those credentials.

I lost my phone where the Cash account was set up #

Your Cash account is tied to the Phantom profile and credential used when the Cash account was created, such as your Google or Apple account or a recovery phrase. If you manually added more sign-in methods to your Phantom profile, then any of those credentials can also restore your Cash account.

On your new phone, download Phantom, then restore your wallet with one of those credentials.

My recovery phrase was compromised #

If your recovery phrase was exposed, anyone who has it can access your entire Phantom wallet.

Contact Phantom Support as soon as possible, in parallel with all of the following steps:

1. Move your funds. Create a new Phantom wallet and transfer all assets from your Cash account and main Phantom wallet balance as quickly as possible. See Move funds to a new Phantom wallet when you need to start over.
2. Delete your Link account. If you completed identity verification (KYC), go to app.link.com/settings and delete your Link account. This severs the connection between your compromised wallet and your external financial accounts.
3. Contact your bank. If you completed identity verification (KYC), report any unauthorized charges directly to your bank. They can initiate disputes, freeze your account, or issue replacement cards if needed. Phantom Support cannot intervene with third-party financial providers on your behalf.
4. Delete or reset the compromised wallet. Once your funds are secure and your Link account has been closed. Go to Settings > Security & Privacy > Delete Wallet. If the option is not available, use Settings > Security & Privacy > Reset App to remove the wallet from this device.
5. Create a new wallet.
6. Set up a new Cash account. After moving to your new wallet, you can set up Cash again. Complete identity verification (KYC) again using a different email address than the one associated with your compromised account. 

My Phantom debit card details were compromised #

If you see unfamiliar charges on your debit card but your wallet balances, swap history, and on-ramp history all look normal, your card details may have been compromised.

Take these steps immediately:

1. Freeze your card. On the Home tab, tap Cash, tap your card, then tap Freeze Card.
2. Contact Phantom Support. We'll arrange a card re-issuance for you.
3. Dispute any unauthorized charges directly with Galileo, our card processor. Call the number in the card details section in Apple Pay, Google Pay, or the Phantom app. Phantom Support cannot file disputes on your behalf.