If you sent tokens to Phantom and they haven't arrived, start by checking the receiving address, network, and transaction status. These steps can help you confirm whether the transfer is still processing, was sent incorrectly, or is not visible in Phantom.
Phantom cannot speed up transfers, recover tokens sent to the wrong address, or access your exchange account.
Note: This article is for tokens sent to Phantom from another crypto wallet or app. If you bought tokens with fiat and haven't received them, see Buy tokens in Phantom for troubleshooting steps.
Before you start
If possible, gather these details from the sender:
- The transaction ID
- The receiving address used for the transfer
- The network used for the transfer
- The token that was sent
These details help you confirm whether the transfer reached your Phantom address on the correct network.
Step 1: Confirm the receiving address and network
Tokens sent to the wrong address or unsupported network may not appear in Phantom. Before investigating further, confirm the sender used the correct details.
- Get your receive address: on the browser extension, click Receive on the Home tab; on mobile, tap the + button, then tap Receive.
- Select the network where you're expecting the tokens.
- Confirm this is the exact address the tokens were sent to.
If the address doesn't match, the tokens cannot be recovered by Phantom. If the network doesn't match and the tokens were sent on an unsupported EVM network, see Recover tokens sent to an unsupported network.
Step 2: Check the blockchain explorer
Blockchain explorers show transactions for your address, including transfers that may not appear in Phantom yet.
- Get your receive address: on the browser extension, click Receive on the Home tab; on mobile, tap the + button, then tap Receive.
- Select the network where you're expecting the tokens.
- Copy the address for this network.
- Open the explorer for that network. See Blockchain explorers by network for explorer links.
- Paste your address and look for the incoming transaction. If you have a transaction ID from the sender or exchange, search for that directly.
The transaction status can help you decide what to do next:
- Pending: The transaction is still processing. Wait for it to confirm.
- Successful: The transaction completed onchain. If your tokens still aren't showing in Phantom, continue to Step 3.
- Failed: The transaction didn't go through. Contact the sender or exchange.
If you don't see an incoming transaction for your Phantom address, continue to Step 4.
Step 3: Check your hidden tokens
Phantom automatically flags tokens that appear misleading, unsafe, or spammy. Some tokens may be hidden from your main token list.
See Manage hidden tokens in Phantom to check your hidden token list and unhide the token if needed.
If the token doesn't appear in the hidden list, Phantom may have filtered it entirely. In that case, it won't be visible in Phantom and cannot be unhidden.
Step 4: Contact the sender or exchange
If the blockchain explorer shows no incoming transaction for your Phantom address, the transfer may not have been initiated or may have been sent using different details.
- If the tokens were sent from an exchange, check your withdrawal history. If the withdrawal shows as complete but nothing appears on the blockchain, contact the exchange's support team.
- If the tokens were sent from another wallet, ask the sender to confirm the transaction ID, receiving address, and network.