If you're having trouble adding funds to your Cash account, this article covers why options may be unavailable and why deposits sometimes fail. For general funding instructions, see Fund your Cash account.
Funding option is not available
If you're trying to deposit money into your Cash account but can't choose anything on the Add cash screen, this table explains why.
| Funding option | Why it's unavailable | What to do |
|---|---|---|
| Quick Sell Crypto | If you see "No tokens to sell," this means you have less than $1 worth of Solana tokens. | Add at least $1 of any token on Solana. |
|
Bank, Card, or Apple Pay Direct Deposit |
This option is available only to users in the US (except NY and AK), and requires identity verification (KYC). Both US users who haven't completed KYC and users outside the US will see "Verification Required." |
Users in the US: Complete identity verification in the app. Users outside the US: No action required. We do not have a timeline to share when this funding option becomes available. |
Deposit to your Cash account fails
If an option is available but your deposit isn't going through, use this table to find out why.
| Reason | Details | |
|---|---|---|
| Payment method declined | Your card or bank may have insufficient funds, restrictions on crypto-related transactions, or other blocks in place. | Try a different card or payment method. |
| Deposit limit reached | Deposits made using Bank, Card, or Apple Pay are subject to rolling limits using a 7-day trailing window, not a daily reset. Your limit may not refresh exactly 24 hours after a deposit. | Use Direct Deposit instead. |
| Bank rejection | Some banks block crypto-related transactions. | Try a different payment method or card. |
| Location mismatch |
Bank, Card, or Apple Pay: You must be physically located in the US to use this option. Direct Deposit: You must be physically located in your verified state to use this option. |
Make sure you're in the correct location before trying again. |