FAQ
The most frequently asked questions
Swapping Low Liquidity Tokens
Swapping tokens with low liquidity can sometimes be challenging, even if the price appears to have increased signific...
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I sent tokens to Phantom using an unsupported network
If you accidentally sent funds to an EVM address on a network not supported by Phantom (e.g, BSC, ARB, OP, Avalanche,...
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How to Contact Support
Phantom support will never send you a direct message, ask for your seed phrase, or ask you to verify your wallet with...
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Is Phantom available on mobile, iOS, or Android?
Phantom is available on both iOS and Android devices. Beware of scammers uploading fake apps onto App Stores. Using a...
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Why am I unable to send BTC?
If you’re unable to send Bitcoin (BTC) from your Phantom Wallet, it is likely due to one of two reasons: Insufficien...
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Verified vs. Unverified Tokens in Phantom: Spotting Safe vs. Risky Assets
When using Phantom Wallet, you may notice that some tokens are marked as verified, while others appear unverified. Un...
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How do I export my transaction history for taxes?
Managing crypto taxes can be complicated, but many tax tools exist to help track and compile your transaction history...
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How to Search for a Specific Token (Using Contract Addresses)
When managing your crypto assets in Phantom, ensuring you’re interacting with the correct token is crucial. While sea...
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Setting your Preferred Currency
At Phantom, we’re always working to make your experience smoother and more intuitive. One of the most requested feat...
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How to Use Blockchain Explorers and Analytical Tools to Stay Safe from Scams
Navigating the world of web3 assets such as NFTs and trending tokens can be exciting, but it’s crucial to stay inform...
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How to create or claim a username in Phantom?
Personalizing your Phantom experience is easier than ever with the option to claim your unique username. This feature...
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How to Use Phantom’s Social Tools: Profile, Followers, and Privacy
Phantom Wallet is excited to introduce Social MVP, a set of foundational features designed to enhance your Web3 exper...
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What is Phantom Wallet and What Is It Used For?
Phantom Wallet is a non-custodial cryptocurrency wallet designed to provide a seamless and secure way to interact wit...
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How to Swap Bitcoin
At this time, Bitcoin (BTC) cannot be swapped directly within the Phantom Wallet’s in-app swap feature. If you’re loo...
Why Did I Receive Fewer Tokens Than Expected?
When completing a transaction, there are several factors that could result in receiving fewer tokens than anticipated...
What does 'Transaction Disabled' mean?
If you see a Transaction Disabled message in your Phantom Wallet, this could be due to regional restrictions or non-c...
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Price Impact FAQs: Understanding and Managing Its Effects
Swapping tokens is a routine process for crypto users, but sometimes you might receive fewer tokens than expected aft...
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How to Get Your Token Verified
If you've created a token and want to get it verified on Phantom, you can submit your token for review on catdetlist....
Login with Google or Apple Security FAQs
Is login with Google/Apple secure? This protocol is non-custodial by design. The only point where a seed exists in fu...
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How to use Token Pages
With the introduction of Phantom's new shareable token pages, you now have the ability to effortlessly share links to...
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Contact information for Onramp providers
If you've completed a transaction to purchase tokens via one of the onramp providers and it isn't showing up in your ...
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Username Guidelines
Your safety is our top priority. As such, usernames in violation of the following terms may be revoked: Usernames im...
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Username Privacy
Usernames allow you to personalize your wallet experience without compromising your privacy. Choose any default publ...
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Username's FAQ
What is a Phantom username? A Phantom username is a unique, user-friendly identity for your Phantom wallet. Rather th...
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Login with Google or Apple FAQs
What login methods are supported by Phantom Wallet? You can log in using a Google or Apple account. How do I log ...
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I received an email or DM from Phantom
Phantom Support will NOT initiate conversations via email If you have received an email from someone claiming to be ...
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How to Use Phantom Wallet’s Side Panel Mode
Users can now effortlessly access and interact with dapps while keeping their Phantom wallet open and fully functiona...
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Phantom Auth: A new kind of authentication factor
What is Phantom Auth? Phantom Auth is a way to sign in anonymously to your Phantom Account. It’s a new kind of authen...
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Why Does Phantom Display "Not Enough Funds" When Making a Transaction?
When using the Phantom wallet, you may encounter errors indicating insufficient funds for transaction fees. These err...
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Understanding the Profit and Loss Numbers in Phantom Wallet
When viewing your token balances in Phantom Wallet, you may notice a red or green number displayed under each token. ...
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