If you are having trouble logging in to your wallet, use the table below to find the guide that matches your issue.
Warning: Phantom cannot recover your PIN, Secret Recovery Phrase, or private key. Never share these with anyone, including Phantom Support.
Select the article that matches the problem you are seeing.
| Problem | Go to |
|---|---|
| I forgot my wallet PIN | What if I lost my PIN? |
| I forgot my browser extension password | Reset password in Phantom browser extension |
| I forgot my recovery phrase | What if I lost my recovery phrase? |
| I forgot my private key | What if I lost my private key? |
| I forgot my Phantom email and can't log in | What if I forgot which email account I used to create my Phantom wallet? |
| I want to change my Phantom email | Can I change my email in Phantom? |
| I'm seeing “Failed to load wallet” when opening Phantom | "Failed to load wallet" |
| I'm seeing “This email doesn't have a wallet” when logging in | "This email doesn't have a wallet" |
| I'm trying to restore Phantom from an iCloud or Google Drive backup | Can I restore Phantom from iCloud or Google Drive? |
| I got a new phone and my wallet is gone | Migrate your Phantom wallet to a new phone |