If you’re having trouble logging in to your wallet in Phantom or restoring access to your wallet, use the table below to find the guide that matches your issue.
| Problem | Solution |
|---|---|
| I forgot my PIN | What to do if you lost or forgot your PIN |
| I forgot my password in the browser extension | Reset the password in the Phantom browser extension |
| I forgot my recovery phrase | What to do if you lost or forgot your recovery phrase |
| I forgot my private key | What to do if you lost or forgot your private key |
| I’m not sure which email I used to sign in | Find out which email you used to create your Phantom wallet |
| I want to change the email linked to my wallet | Change your Phantom email address |
| Face ID or biometrics aren't working | Fix issues with Face ID or biometric login |
| I see “Failed to load wallet” | “Failed to load wallet” issue |
| I see “No wallet connected to this email” | "No wallet connected to this email" issue |
| I see "Invalid secret recovery phrase" | "Invalid secret recovery phrase" issue |