If you are having trouble logging in to your wallet in Phantom, use the table below to find the guide that matches your issue.
Phantom cannot recover your PIN, Secret Recovery Phrase, or private key. Phantom Support will never ask for your credentials.
| Problem | Solution |
|---|---|
| I forgot my wallet PIN | What if I lost my PIN? |
| I forgot my browser extension password | Reset password in Phantom browser extension |
| I forgot my recovery phrase | What if I lost my recovery phrase? |
| I forgot my private key | What if I lost my private key? |
| I forgot my Phantom email and can't log in | What if I forgot which email account I used to create my Phantom wallet? |
| I want to change my Phantom email | Can I change my email in Phantom? |
| I'm seeing “Failed to load wallet” when opening Phantom | "Failed to load wallet" |
| I'm seeing “This email doesn't have a wallet” when logging in | "This email doesn't have a wallet" |
| I'm trying to restore Phantom from an iCloud or Google Drive backup | Can I restore Phantom from iCloud or Google Drive? |
| I got a new phone and my wallet is gone | Migrate your Phantom wallet to a new phone |