If you’re having trouble logging in to your wallet in Phantom, use the table below to find the guide that matches your issue.
Phantom can't recover your PIN, recovery phrase, or private key—and Phantom Support will never ask for them.
| Problem | Solution |
|---|---|
| I forgot my wallet PIN | I forgot my PIN |
| I forgot my browser extension password | Reset password in Phantom browser extension |
| I forgot my recovery phrase | I forgot my recovery phrase |
| I forgot my private key | I forgot my private key |
| I forgot my Phantom email and can't log in | I forgot my Phantom email |
| I want to change my Phantom email | I want to change my Phantom email |
| I'm seeing “Failed to load wallet” when trying to open Phantom | “Failed to load wallet” |
| I'm seeing “This email doesn't have a wallet” when trying to log in | "This email doesn't have a wallet" |
| I'm trying to restore Phantom from an iCloud or Google Drive backup | Restore Phantom from iCloud or Google Drive |