If you’re having trouble logging in to your wallet in Phantom or restoring access to your wallet, use the table below to find the guide that matches your issue.
Phantom can't recover your PIN, recovery phrase, or private key—and Phantom Support will never ask for them.
| Problem | Solution |
|---|---|
| I forgot my PIN | I forgot my PIN |
| I forgot my password | Reset password in Phantom browser extension |
| I forgot my recovery phrase | I forgot my recovery phrase |
| I forgot my private key | I forgot my private key |
| I forgot my Phantom email | I forgot my Phantom email |
| I want to change my Phantom email | I want to change my Phantom email |
| Face ID isn't working | Face ID isn't working |
| I'm seeing “Failed to load wallet” | “Failed to load wallet” |
| I'm seeing “This email doesn't have a wallet” | "This email doesn't have a wallet" |
| I'm having trouble importing my wallet | Troubleshoot wallet import |
| I'm missing accounts after import | Missing accounts after importing my wallet |
| I'm trying to restore Phantom with iCloud or Google Drive | Restore Phantom from iCloud or Google Drive |