Manage accounts and settings

"Failed to get assets"

If you see a “Failed to get assets” error when opening Phantom, it typically means the app couldn’t connect to the in...

"Failed to load wallet"

If you see "Failed to load wallet" when signing in, Phantom is unable to load your wallet on this device. Our support...

"This email doesn't have a wallet"

If you see "This email doesn't have a wallet" when signing in, Phantom could not find an wallet created with that Goo...

"This feature is unavailable in your country or region"

This message means the feature you're trying to use isn't available in your location.Your wallet isn't affected. You ...

"Transactions Disabled"

If you see "Transactions Disabled. Your address is unable to transact using Phantom," your address has been restricte...

About on-curve and off-curve addresses on Solana

You might come across an address on a block explorer like Solscan that says isOnCurve: FALSE. This usually happens wh...

Add a new account or wallet to Phantom after initial setup

If you already set up Phantom, you can add another account, import another wallet, connect a hardware wallet, or watc...

Adjust screen brightness

Phantom doesn't have a brightness setting. If you want to change how bright the app looks, use your device’s display ...

Can I change my email in Phantom?

You cannot change the Google or Apple account email linked to your Phantom wallet.If you want to switch to a differen...

Can I change my phone number in Phantom?

If you need to change a phone number connected to something you did in Phantom, the number was usually collected by a...

Can I manually add a network to Phantom?

You can’t add new or custom networks to Phantom manually. Phantom only supports the networks that we've integrated di...

Can I restore Phantom from iCloud or Google Drive?

No. Phantom does not support restoring a wallet from an iCloud or Google Drive backup. Those backups can restore the ...

Change password in the Phantom browser extension

Phantom only uses a password on the browser extension to unlock the wallet locally. You can change your extension pas...

Collect browser console and network logs for troubleshooting

If Phantom Support asked you to collect logs from the Phantom browser extension, this article explains how. Requireme...

Create a new Phantom wallet with the same Google or Apple account

If you created your wallet with a Google or Apple account, you can delete it and create a new wallet using the same e...

Delete your Phantom wallet

Phantom is a self-custodial wallet. Your wallet and accounts are never stored on Phantom servers, which means deletin...

Download app logs in Phantom

If Phantom Support asks you to share your app logs, follow these steps to download them.App logs are text files gener...

Enable blind signing in Ledger Nano

Blind signing is required to interact with apps using Solana and Ethereum (EVM-compatible networks).Enable blind sign...

Find the email address linked to your Phantom wallet

If you created a wallet with a Google or Apple account but forgot which email address you used, you can usually find ...

Find your wallet address in Phantom

Your wallet address is a public identifier you share to receive tokens in Phantom, from an exchange, another wallet, ...

Fix issues signing transactions with Saga Seed Vault

Warning: Saga is end of support. Saga devices no longer receive updates from Solana Mobile. Keep your OS and ...

Fix Ledger issues in the Phantom mobile app

If you are experiencing issues connecting or signing transactions with your Bluetooth-enabled Ledger in the Phantom m...

How wallets sync across devices in Phantom

Phantom uses Phantom Auth to sync your wallets (accounts and settings) across devices. However, the way syncing works...

Lock the Phantom app

Locking the Phantom app prevents others from accessing your wallet if you leave your device unattended. You'll need t...

Manage active networks in Phantom

Phantom supports multiple blockchain networks, including Solana and Ethereum. If you don't use some of these networks...

Manage payment methods in Phantom

Phantom does not store your credit or debit card information. If you saved a card while using Phantom, it was stored ...

Manage push notifications in Phantom

Push notifications are available in the Phantom mobile app for iOS and Android. You can choose which notifications to...

Manage watch-only wallets in Phantom

Watch-only wallets let you track a public address in Phantom without importing the wallet or controlling its assets. ...

Manage your accounts in Phantom

Your Phantom wallet can hold multiple accounts. Each account includes addresses on every supported network. You can u...

Manage your profile in Phantom

Use your Phantom profile to manage how you appear to other users. Your profile can include your username, avatar, bio...