Account and settings

Remove a recovery phrase in Phantom

If you imported more than one recovery phrase, you can remove one without affecting the others. Removing a recovery p...

• Updated February 05, 2026 09:07

Manage payment methods in Phantom

Phantom doesn't store your credit or debit card information. If you saved a card while using Phantom, it's stored by ...

• Updated February 04, 2026 12:12

Change your phone number in Phantom

Phantom doesn't store your phone number. If you entered a phone number while using Phantom, it was likely collected b...

• Updated February 04, 2026 05:05

Transactions disabled

If you see "Transactions Disabled. Your address is unable to transact using Phantom," your wallet has been restricted...

• Updated January 30, 2026 07:35

Restore Phantom from iCloud or Google Drive

Phantom doesn’t support restoring a wallet from an iCloud or Google Drive backup. Those backups can restore the Phant...

• Updated January 21, 2026 12:11

Create a new wallet with the same email

If you created your wallet with Google or Apple login, you can delete it and create a new wallet using the same email...

• Updated January 19, 2026 15:57

Restore your Phantom wallet

If you're setting up Phantom on a new device or reinstalling the app, you can restore your existing wallet using the ...

• Updated January 16, 2026 08:43

Move assets when you need to start over with a new wallet

This article explains how to move any remaining assets if you need to start over with a new wallet. This is necessary...

• Updated December 25, 2025 07:35

I lost access to my Apple or Google account

If you no longer have access to the Apple or Google account you used to set up Phantom, here's what you can do.If you...

• Updated November 24, 2025 06:09

"Failed to load wallet"

This error means Phantom is unable to load your wallet on the device you are using. To identify the cause, Phantom Su...

• Updated November 21, 2025 08:10

Can I manually add networks to Phantom?

You can’t add new blockchain networks to Phantom manually. Phantom only supports networks that we've integrated direc...

• Updated November 17, 2025 11:01

Missing profile after restoring your wallet

If you restored your wallet and your profile doesn't appear—even though you previously claimed a username—the profile...

• Updated November 14, 2025 08:46

Update addresses linked to your Phantom username

Your Phantom username is linked to a set of public addresses, one per network. When someone send crypto to your usern...

• Updated November 14, 2025 08:35

Asked to create a new username on a new phone

If Phantom prompts you to create a username when setting up on a new phone—even though your previous wallet already h...

• Updated November 14, 2025 08:27

Phantom asks me to create a username when I already have one

If Phantom prompts you to create a username when restoring your wallet—even though you already have one—here's why.Ca...

• Updated November 14, 2025 08:24

Two usernames for the same recovery phrase

If you see two different usernames associated with the same wallet after importing your recovery phrase, this is expe...

• Updated November 14, 2025 08:14

I lost or forgot my private key

A private key allows access to a specific account on a specific blockchain network. If you lose a private key without...

• Updated November 13, 2025 06:29

Change your Phantom email

You can't change the Apple or Google account email linked to your Phantom wallet. Instead, create a new wallet with a...

• Updated November 13, 2025 04:19

I forgot my Phantom email

If you signed up with Google or Apple and don't remember which email you used, follow these steps to identify the cor...

• Updated November 13, 2025 03:56

"This email doesn't have a wallet"

If you see this error when signing in with Google or Apple, Phantom can't find a wallet linked to that account. Here'...

• Updated November 13, 2025 03:52

I lost or forgot my recovery phrase

Your 12-word recovery phrase is the only way to restore a wallet that wasn't created using Apple or Google login. A p...

• Updated November 13, 2025 03:33

I lost or forgot my PIN

Your four-digit PIN is used to unlock your Phantom wallet. If you're still logged in to PhantomReset your PIN from se...

• Updated November 13, 2025 03:27

Fix wallet login issues

If you’re having trouble logging in to your wallet in Phantom, use the table below to find the guide that matches you...

• Updated October 21, 2025 12:30

About on-curve and off-curve addresses on Solana

You might come across an address on a block explorer like Solscan that says isOnCurve: FALSE. This usually happens wh...

• Updated October 17, 2025 04:10

Why Phantom mobile app and browser extension show different balances

If your wallet shows different balances on mobile and desktop, it’s usually because of how your accounts are set up, ...

• Updated October 09, 2025 11:39

Fix username and profile issues

If you’re having trouble with your Phantom username or profile, refer to the table below to find the relevant guide f...

• Updated October 06, 2025 05:02

Change password in the Phantom browser extension

Phantom only uses a password on the browser extension to unlock the wallet locally. You can change your extension pas...

• Updated September 03, 2025 05:24

Why does my wallet only show a Solana address?

If your wallet only shows a Solana address and not Ethereum, Base, Sui, Polygon, or other supported chains, it likely...

• Updated August 01, 2025 13:28

Turn anonymous analytics on or off

Phantom doesn't use your personal information for analytics. You can choose whether to share anonymous usage data to ...

• Updated July 31, 2025 10:34

Download Phantom app logs to share with support

If you’re experiencing an issue with Phantom, you may be asked to share app logs with Phantom Support. App logs conta...

• Updated July 31, 2025 05:15